Services to fit any request

Types of pricing offered

We provide a range of price options to cater for specific customer needs. As a quick summary, we split work into:


For larger jobs that require well-defined planning, estimates and timelines, we recommend either:

Estimates - we take on responsibility over budget and deadlines.

Hourly - you benefit from jobs done quickly.

Service Agreement

For smaller, simpler jobs that keep a site running smoothly, we recommend our service agreement (SLA). You see work done quickly, with minimal overheads. 


Service Agreement (SLA)

An SLA is a great way to quickly make small and effective improvements to your website. You will be in your own pipeline, so large projects won't get in the way. You'll be working directly with our experienced developers to cut down on overheads.

An SLA is right for cases such as...

  • Security upgrades
  • Bugs, errors, broken features
  • Hard-coded content swaps
  • Content loading
  • Small features
  • CMS Enhancements
  • Maintenance and code care
  • etc. 

How it works

  • Paid per month
  • Six-month cancellation term (shorter engagements are available at a higher rate) 
  • Underage is used at our discretion
  • Overage is deducted from the following month (we will give you a warning)
  • Only available for easier tasks
  • After-hours support is on best effort and may be charged extra.


We break this up into three tiers:

  • Small > 2hrs a month - $130NZD+GST per hour
  • Medium > 8hrs a month - $120NZD+GST per hour
  • Large > 24hrs a month - $110NZD+GST per hour

Please find out more details on our SLA page.



Estimates are the best way to tackle larger projects that have clear requirements and require a fixed budget and delivery date. 

An estimate is right for cases such as...

  • Building a website from scratch
  • Creating new blocks/sections for an existing website
  • Upgrading your Silverstripe website to the latest version
  • Larger projects, too big for an SLA (see above)

How it works

  • You provide us with a detailed request
  • We work with you to clarify all the necessary requirements.
  • We provide an estimate (we may charge for this work, but we will let you know in advance if this is the case)
  • We provide a delivery date upon approval


We will give you an estimated price for each individual piece of work.



Working on an hourly basis (time and materials) gives you the greatest chance to get a job done in a cost effective way. Sometimes giving an estimate for a job with uncertain requirements is difficult. Working this way gives you the flexibility to modify requirements, based on:

  • Changes and feedback from the client (where applicable)
  • Discoveries made in the developmental process
  • Insights gathered from user testing

Hourly is right in cases such as...

  • Projects with uncertain requirements
  • Projects too large for an SLA (see above)
  • Projects utilising cutting-edge technologies

How it works

  • We will work on your project as time allows
  • We will give you an indication of delivery date
  • There is a minimum of four hours


  • Regular (booked in) - $140NZD+GST
  • Urgent (within 48hrs) - $180NZD+GST


NGO Pricing

If you are an NGO, charity or similar, then you may be entitled to a 20% discount on all our rates. Please let us know if you feel you belong in this NGO category, and we will see what we can do.


Other currencies

We can invoice in all major currencies. Our NZD and AUD pricing is the same. For USD and EUR we can provide pricing on request. 

Also See

Other pages in the Services section:

{ This page was last updated 39 days ago. Copyright Sunny Side Up Ltd. }