SLA is short for piece of mind, quality service, and staying on top of things. ↯
Range of ongoing services
Once created, digital solutions require ongoing care. We provide this in the form of ongoing support agreements. There are three parts to them:
- Hosting & Domain Management
- Security & Availability
- Support & Enhancements
We only provide Hosting & Domain Management if you also sign-up to a Security & Availability package.
Support & Enhancements services are recommended, but not required.
What is an SLA?
Setting up a Service Level Agreement (SLA) ensures your site stays in good shape. We have made our SLA flexible so that both small and large businesses can benefit.
Proactive maintenance
Here are some work we do as part of our SLAs:
- Security upgrades
- Bugs, errors, broken features
- Content loading
- Small features
- CMS Enhancements
- Maintenance and code care
- etc.
Why
Having an SLA with us ensures:
- Your site is less prone to hacks through proactive maintenance and security updates.
- Errors are addressed in a timely manner.
- Small enhancements are processed quickly.
In a landscape where technology is ever-evolving standing still is moving backwards (people call that the accumulation of technical debt). We can assist you with upgrading and ongoing maintenance.
With an SLA, we can also keep you informed about the latest best practices in security. By staying one step ahead, we ensure that monitoring systems are up to date, preventing any loss of data during these technological transformations.
Delve Deeper
Pages in the Ongoing Services section of our site:
Also See
Other pages in the Services section: